Live chat
Type the symptom, get an engineer. Good for settings, errors, logins, and "is this supposed to look like this?"
- No account needed
- Send screenshots inline
- Transcript emailed to you
youMy Nextcloud box stopped syncing after a reboot.
shawnI see the container failed to remount the data volume. Fixing it now — stay on the line.
systemSession encrypted end‑to‑end. Nothing is stored after you close it.
Engineers online
Support that
picks up.
Live chat, remote sessions, and hands-on help with the self-hosted systems we build. You talk to the engineer who fixes it — not a queue.
Right now
1m 48s
Median first reply
All clear
Hosted services
3
Open tickets
Mon–Fri
8am–8pm CT
Outside those hours, tickets marked Server down page an on-call engineer.
Ways in
Pick the fastest route
Three ways to reach us, sorted by how deep the problem goes.
Remote session
You share your screen and watch us work, or hand over the keyboard. Every session is logged so you can see exactly what changed.
- You approve each action
- Access revoked when you close it
- Written summary after
Server & homelab
For the self-hosted stacks we plan and build — storage, containers, backups, DNS, monitoring. We support boxes we didn't build too.
- Migrations off paid clouds
- Backup and restore checks
- Monitoring and alert tuning
FAQ
Before you write in
What can you actually help with?
Anything running on a system we built, plus general web, server, and network trouble: sites that won't load, mail that won't send, containers that won't start, storage filling up, certificates expiring, backups that quietly stopped weeks ago.
How fast will someone answer?
Live chat is usually under two minutes during business hours. Tickets get a first reply the same working day. Anything marked Server down pages on-call around the clock.
Will you support a server you didn't build?
Yes. We start with a short audit so we know what we're touching, then work from there. If something is built in a way we can't safely support, we'll tell you before taking your money.
Do you need access to my machine?
Only if you grant it, only for the length of the session, and only after you approve what we're about to do. Nothing is installed permanently unless you ask for it, and you get a written record of every change.
What does it cost?
Clients on a build or maintenance plan get support included. Everyone else pays by the hour, billed in fifteen-minute blocks, quoted before we start. No charge if we can't fix it.
My server is down right now. What do I do?
Open a ticket, set the priority to Server down, and include what changed most recently. Skip the diagnosis — the last thing you did is more useful to us than a theory.
New ticket
Tell us what broke
Describe what you were doing when it stopped working. Screenshots help more than descriptions.
support@visionarystudios.tech
Mon–Fri, 8am–8pm CT